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Articles: 61

Paid Outside Alibaba and the Supplier Disappeared? Start Here

If you paid a Chinese supplier outside Alibaba and the supplier stopped responding, platform protection may not apply. Here is what to do first, how to preserve evidence, and when a demand letter, police report, or Chinese lawsuit may still help.

Alibaba Trade Assurance: The Coverage Gaps That Hit Large Orders

Trade Assurance works until your order gets big: claim windows close, off-platform payments void protection, and customized goods are hard to claim on. Where the gaps are — and the contract, payment, and inspection setup that closes them.

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